1.1. This Agreement establishes the specifics of the provision of exchange services by the online service sunriseex.com.
1.2. Users include individuals and organization(s) who have agreed to cooperate with the Online Service.
1.3. When referred to generally, the User and the Online Resource are referred to as the Parties.
1.4. The parties agree that this electronic Agreement has equal force with a written agreement and is intended to regulate their relations in the process of consuming exchange services.
1.5. The Agreement is considered a public offer, the acceptance of which occurs by filling out an application by the User to receive services provided by the Online Service. The application is submitted through the web resource sunriseex.com.
2.1. The online resource sunriseex.com provides services, the list of which is specified in clause 4 of the Agreement, but the User is obliged to follow the standards set out in clause 9. "Procedure for performing exchange transactions". Services are provided in the manner determined by the Regulations, the provisions of which are specified in clause 5 of the Agreement.
2.2. The user who made the exchange transaction must pay for it.
3.1.1. Ensure the conversion of electronic money in the directions established by the service on the site, and at the same time adhere to the standards established by this Agreement.
3.1.2. Provide informational and technical support to Users during their consumption of the services provided by the Online Service.
3.1.3. Guarantee the confidentiality of information regarding exchange transactions (customer personal information, time of transaction, amount) and transfer it to Users who have made the appropriate payments. If a confidential payment system took part in the exchange process, then such an operation receives the status of "confidential" and is not subject to further disclosure.
3.1.4. Restrict access of unauthorized persons to payment details.
3.1.5. Provide the User with discounts in the manner prescribed by the Agreement.
3.1.6. Ensure the transfer of funds to the account of the User or a third party no later than 24 hours after receipt of the complaint in the situations listed in clauses 3.2.5, 5.4—5.6 of the Agreement.
3.1.7. Keep secret and not disclose information on exchange transactions, as well as personal data of the Internet Service User to third parties, except for the following situations: - by a lawful court decision at the location of the owner of the Internet service; - at the legal request of the competent authorities at the location of the owner of the Internet service; - at the request of the administration of one of the payment systems, namely Perfect Money, OKPAY, Payeer, Qiwi, Yandex. Money and others.
3.2.1. Provide the Online Service with the most accurate information to ensure prompt exchange.
3.2.2. Indicate truthful details of your email address.
3.2.3. Create opportunities to receive alerts from the system by email. Provide access to the network using a computer or other device. Install anti-virus programs so that the connection to the Online resource is as secure as possible.
3.2.4. Comply with the requirements of this Agreement.
3.2.5. Notify the resource administration if the funds have not been fully or partially credited to the recipient's account. And also about all situations when the circumstances specified in clauses 5.4-5.6 of this Agreement occurred. The notification should be sent to the administration no later than one month after the occurrence of the relevant incident. Failure to comply with this requirement results in the transfer of disputed amounts to the Online Service account.
3.2.6. Comply with the laws of your country of residence and citizenship.
3.2.7. Do not violate the requirements of regulations establishing the specifics of online exchange.
3.2.8. Provide all necessary data and undergo the identity verification procedure at any time upon request of the Administration of the Online Service in accordance with clause 10 of this Agreement.
3.3.1. Stop the service for a while to troubleshoot and upgrade.
3.3.2. Stop the transaction if an appeal has been received from competent authorities, partners, or a User complaint about fraudulent activities. The exchange stops for the time necessary to clarify the situation.
3.3.3. At your discretion, establish a system of discounts for exchange transactions. The exchange discount is not taken into account if the exchange service does not make a profit on the application, i.e. exchange percentage is negative or equal to 0.
3.3.4. Set and change commissions for conducting exchanges.
3.3.5. Limit a potential User's access to your services without explaining the reasons for refusal.
3.3.6. If an error is made during the exchange process, the Online Service has the right to require the User to confirm the completed transaction using communication means, email, or a screenshot of a virtual wallet.
3.3.7. Interrupt the conversation with a User who behaves inappropriately or restricts employees from obtaining the data necessary to resolve his issue.
3.3.8. Block payment in cases provided for in paragraphs. 5.4-5.6 of this Agreement or the Regulations.
3.3.9. Block the transfer, block the account and not return the funds until the User's identity is fully identified in accordance with clause 10 of this Agreement.
3.4. The service's security service has the right to freeze a client's application if he has in any way received illegal enrichment in this or a third-party exchange service and is on the list of debtors, until the reasons are clarified and the losses incurred by the exchangers are reimbursed from this user.
3.5. The exchange service reserves the right to revise the terms of remuneration in the referral program.
3.6. Referral rewards are not awarded if the exchange service makes a profit of less than 0.6%.
3.8. The online service has the right to suspend the operation if it is discovered that the client is seeking to make a profit from the difference in the rates of the exchange service. In this case, the application is blocked until the circumstances are clarified by the service administration.
3.9. The service has the right to recalculate the rate fixed on the application in the following cases: - a long delay in the receipt of funds from the client to the service, due to a delay on the part of a third-party service. - the client specified a minimum transfer fee for the transaction, which led to a long delay in the receipt of funds to the service account.
4.1. sunriseex.com conducts exchange operations of fiat currencies and cryptocurrencies BTC, ETH, USDT, USDC, LTC, SOL). The banks listed on the website take part in making payments.
5.1. The exchange begins upon transfer of money from the User.
5.2. The exchange is considered completed after the money is transferred to the details provided by the Client.
5.3. The exchange service undertakes to transfer funds to the client after successful confirmation of receipt of the client's transfer within 15 minutes.
5.4. The user does not have the right to cancel the operation after it has begun or demand a return of funds transferred for exchange.
5.5. If the User has transferred an amount the amount of which does not coincide with the details specified when making the exchange, then the Online Service has the right to stop the operation or carry out the operation taking into account the amount received by the Online Service. Also, upon the User's request in accordance with clause 3.2.5, the Online service exchanges the actual amount transferred, taking into account the rate current at the time of the start of the transaction.
5.6. If an incorrect account is specified, the exchange will not be processed. The money is returned to the User upon his application on the basis of clause 3.2.5.
5.7. If the User has adjusted the payment amount or made a payment from someone else's account, then the Online Service has the right to block such payment. Refunds are made at the request of the User on the basis of clause 3.2.5.
5.8. If the service user makes an exchange in the direction of the Bitcoin cryptocurrency, i.e. changes any of the currencies presented in the service to Bitcoin, you should keep in mind that transactions on the Bitcoin network take from 15 minutes to several days. This is in no way dependent on the exchange service and it cannot influence the situation or speed up the processing of the transaction.
5.9. Receipts of funds in the direction of Visa/Master Card may take up to 5 (five) banking days.
5.10. The client undertakes to make payment for the application within 30 minutes, otherwise the application may be deleted or recalculated at the current rate. The client can contact technical support in an online chat on any page of the site or leave contact information on the "Contacts" page.
5.11. In any case when a refund is made, a commission of 5% is withheld, except for clause 10.9.
6.1. The exchange service sunriseex.com does not bear any legal responsibility for the consequences of incorrect use of the service or for errors made by the User when filling out an application for exchanging virtual currency. Payment cancellation will not be carried out even if the money was sent to the wrong account.
6.2. The online service does not pay for damage resulting from loss of functionality of the equipment as a whole or its individual parts that are used by the User during the exchange.
6.3. The online service is not responsible for payment delays or inaccuracies in the payment process that arose as a result of the actions of banks or payment systems. The exchanger is not responsible for subsequent possible blocking of bank cards and payment system accounts of the user after the exchange transaction.
6.4. sunriseex.com is not responsible for the costs and losses of the User arising as a result of the latter's erroneous ideas regarding tariffs, the profitability of the exchange or other subjective issues.
6.5. The online service does not compensate for costs caused by delays or errors in the exchange process.
6.6. The user confirms the existence of legal grounds for the disposal of funds involved in the exchange.
6.7. All losses of third parties arising from the use of the resources of the Online Service by the User are compensated by the latter in full, through refunds and deductions from future applications.
7.1. The administration of sunriseex.com has the right to make changes or additions to this Agreement at any time. They become valid and begin to operate after they are published on the resource.
8.1. If force majeure arises, the Parties are released from liability for failure to fulfill or untimely fulfillment of the terms of this Agreement. Force majeure means war, terrorist attack, fire, flood, riots, hacker penetration, acts of local authorities. These also include power failure and lack of access to networks, including the Internet and communication services.
9.1. The online service cannot be used to conduct illegal transactions. The user agrees to be held accountable for attempting to exchange dubious funds, in accordance with the rules of the state within which the violation was committed.
9.2. If the illegality of the payment is proven, the Online Service has the right to provide information about this at the request of law enforcement agencies, the payment system or the injured party.
9.3. To make an exchange, the User must withdraw the appropriate amount of electronic currency from his virtual wallet. At the same time, he is personally responsible for the existence of legal grounds for crediting money to the wallet, since checking the legality of this operation is not within the competence of the Online service.
9.4. Bank transfers are possible within the framework of the Internet banking payment system. If the application was submitted through a bank operator or an ATM, then the money is returned to the User no later than 24 hours. When transferring to a Sberbank card, the User must pay 1% of the payment amount. The return of funds occurs solely upon the fact that the security service determines the sender of the transfer.
9.5. The online service is not responsible for payments made with the consent of the User by third parties.
9.6. The User accepts the Agreement in full by activating the "I agree to the exchange rules" button.
10.1. To confirm your identity, the Administration of the Online Service has the right to request, but is not limited to, the following data: • Last name, first name and patronymic of the User. • Passport data in full. • Information about citizenship and/or dual citizenship. • Any data about the date and place of birth of the User. • Any information about the place of registration and/or residence of the User. • Photos of your passport, ID card, international passport, driver's license. • The user's own photographs with an identity document (passport) in hand. • Any receipts for payment of utility services with the User's data and place of residence. • Any other data that the Administration of the Online Service deems necessary for complete personal identification.
10.2. The collection, processing and storage of all data received during the identity verification procedure by the Online Service will be carried out in accordance with the Privacy Policy.
10.3. The online service will use all information received about the User during the identity verification procedure, but not limited to this data, to control financial transactions and prevent violations of laws in the field of money laundering and terrorist financing.
10.4. The User gives his consent to the Online service to record, process and store all data about the User's activity and his personal data for the entire time the User uses the service, as well as after deleting the account for 5 years.
10.5. The User gives his consent to the Online Service to conduct any research that the Online Service deems necessary to conduct, as well as to involve third parties to achieve the goals of the research. This consent is given once and applies to an unlimited number of studies throughout the entire period of data storage in accordance with clause 10.4. present agreement.
10.6. The user gives his consent to the Online service to conduct investigations and use his personal data, data on ongoing transactions and/or any other data related to him, to prevent crimes, violations of the law, and to prevent processes conducive to money laundering and the financing of terrorism.
10.7. After the User provides data to the Online Service by entering it in special fields during registration and/or completing the personal identification procedure, the User is solely responsible for its relevance. In cases where the Administration of the Online Service is unable to contact the User using the specified contact information for a long time (more than 72 hours), the Administration of the Online Service has the right to block the account and all funds on it until a response is received from the User.
10.8. To carry out the personal identification procedure (KYC), the User gives his consent to the Online service to attract specialized services (third parties).
10.9. The User agrees to verify all transactions carried out on the Online Service. The wallet addresses of all transactions carried out will undergo automatic AML verification for involvement in such concepts as: • Darknet Service • Illegal Service • Mixing Service • Darknet Marketplace • Scam • Fraudulent Exchange • Stolen Coins • Ransom If a connection is identified, the User will be required to go through the procedure of confirming personal data. Only after completing the procedure, the transferred funds will be returned to the User, minus a commission of 10%.
11.1. Any transactions with cryptocurrencies qualify as investments with a high level of risks. When carrying out any operations, the user must ensure that he has sufficient knowledge and is fully aware of all possible risks. Trading cryptocurrency involves significant risks. The main difference from fiat currencies can be determined by the fact that its exchange rate and issue are not supported by any government or central bank that can increase the market value and availability for purchase/sale. Electronic currency poses a risk of possible depreciation in the event of loss of user trust in it, which may be undermined by the actions of its creators, changes in software support, the emergence of alternative currencies as a result of the fork, restrictions and prohibitions on cryptocurrencies introduced by various states. In addition, confidence in the currency, and therefore the value, may decrease due to systemic technical problems and the actions of hackers. Given this, when trading cryptocurrency there is a high risk and the possibility of losing all the funds invested in it. The administration of the site sunriseex.com is not responsible for ensuring the trading course, for financial losses incurred by users, as well as for any other actions performed by the user on this or another site
The administration of the site sunriseex.com is not responsible for ensuring the trading course, for financial losses incurred by users, as well as for any other actions performed by the user on this or another site